POPI Compliance Policy

1. Introduction

Welcome to Vanguard South Africa. We are committed to protecting your personal information and ensuring that we comply with the Protection of Personal Information Act (POPIA). This policy outlines how we collect, use, store, and protect your personal information.

2. Definitions

• Personal Information: Information that identifies or can identify a person, such as names, contact details, identification numbers, and more.
• Processing: Any operation or activity concerning personal information, including collection, use, storage, and dissemination.

3. Purpose of Data Collection

We collect personal information for the following purposes:

• To process and fulfill orders.
• To communicate with customers regarding their orders and inquiries.
• To improve our products and services.
• To comply with legal and regulatory requirements.

4. Information We Collect

We may collect the following types of personal information:

• Contact details (e.g., name, email address, phone number)
• Delivery address
• Payment information (e.g., credit card details)
• Purchase history

5. How We Collect Information

We collect personal information through:

• Online forms (e.g., when you place an order)
• Email correspondence
• Cookies and tracking technologies on our website

6. Use of Personal Information

Your personal information will be used for the following purposes:

• To process transactions and deliver products
• To communicate with you about your orders and account
• To send promotional materials (if you have opted in)
• To improve our services and website functionality

7. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encryption
• Regular security audits and updates
• Restricting access to personal information to authorised personnel only

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once it is no longer needed, we will securely dispose of or anonymise the data.

9. Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers who assist us in fulfilling orders (e.g., payment processors, delivery companies)
• Legal authorities if required by law

10. Your Rights

Under POPIA, you have the right to:

• Access your personal information and request corrections
• Object to the processing of your personal information
• Withdraw consent where applicable

To exercise these rights, please contact us at sales@vanguardgear.co.za

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other communication channels.

12. Contact Us

If you have any questions or concerns about this policy or how we handle your personal information, please contact us at: sales@vanguardgear.co.za