Shipping Policy
Shipping Policy
Thank you for shopping with Vanguard South Africa. This Shipping Policy outlines our shipping procedures and important information regarding the delivery of your purchases.
1. Order Processing
- All orders are processed within 24 hours.
- Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates
- Shipping charges for your order will be calculated and displayed at checkout.
- Shipping is free for orders > R 2000.00
- We offer express shipping options.
3. Shipment Confirmation and Order Tracking
- You will receive a shipment confirmation email with tracking information once your order has been shipped.
- Tracking information allows you to monitor the status of your delivery.
4. Shipping Locations
- We currently ship to addresses within South Africa.
- For international shipping inquiries, please contact us at sales@vanguardgear.co.za.
5. Delivery Time
- Delivery times vary depending on the shipping method selected and your location.
- Estimated delivery times are provided at checkout.
6. Delivery Delays
- Vanguard South Africa is not liable for any delays in delivery caused by unforeseen circumstances, such as weather, carrier delays, or other events beyond our control.
- If you have concerns about your delivery, please contact the carrier directly.
7. Shipping Restrictions
- Some products may have shipping restrictions based on size, weight, or destination.
- We reserve the right to decline shipping certain products to specific locations.
8. Shipping Address Accuracy
- Please ensure your shipping address is accurate and complete to avoid delays or additional charges.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
9. Lost or Damaged Shipments
- In the event of lost or damaged shipments, please contact us immediately to initiate an investigation with the carrier.
- We will work with you to resolve the issue and facilitate a replacement or refund if necessary.
10. Contact Information
- If you have any questions or concerns about our Shipping Policy, please contact us at sales@vanguardgear.co.za